anplexa

Privacy Policy

Last updated: December 2025

1. Introduction

Anplexa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Service.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Account Information

  • Email address
  • Password (encrypted)
  • Display name (optional)
  • Preferences and settings

Usage Data

  • Conversation history (encrypted)
  • Feature usage patterns
  • Device and browser information
  • IP address

Payment Information

Payment processing is handled by Stripe. We do not store your full card details on our servers.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process transactions and subscriptions
  • Personalise your experience
  • Send important service updates
  • Improve our AI and Service quality
  • Detect and prevent fraud or abuse

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for conversations
  • Secure HTTPS connections
  • Regular security audits
  • Access controls and authentication

5. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Correct inaccurate data
  • Erasure - Request deletion of your data ("right to be forgotten")
  • Portability - Receive your data in a portable format
  • Object - Object to processing of your data
  • Restrict - Limit how we use your data

To exercise these rights, visit your Account Settings or contact us at privacy@anplexa.com.

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyse usage patterns (with your consent)

You can manage cookie preferences in your browser settings or through our privacy controls.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where we are legally required to retain it.

8. Third-Party Services

We use trusted third-party services:

  • Stripe - Payment processing
  • PostHog - Analytics (with consent)
  • Resend - Email delivery

Each provider has their own privacy policy and data handling practices.

9. Children's Privacy

Anplexa is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected data from someone under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes indicates acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.